My item arrived damaged/broken, what should I do?
I am so sorry if this happened! Handmade pieces can sometimes be damaged in transit or over time from wear and tear. While I may not always be able to offer a replacement or repair, I am more than happy to review the situation and see what may be possible.
How long does it take to process orders?
Orders typically have a 2-3 week processing time. I prepare and ship orders in bulk. During less busy weeks, orders may be shipped out sooner, sometimes within a week.
Do you offer returns or exchanges?
All sales are final due to sanitary reasons. If you have any concerns, please contact us via Instagram @starandgems or our contact form.
Do you ship internationally?
At this moment, I don’t normally offer international shipping due to high shipping costs and the risk of packages being lost in transit. If you would like to place an international order, please feel free to reach out and I would be happy to see if I can arrange it for you.